Reporting to the Austin Energy Deputy General Manager and Chief Customer Officer, this position is responsible for all revenue cycle and customer account operations within Austin Energy. The Vice President, Customer Account Management will have an obligation not only to their executive peer group at Austin Energy but also in handling core business functions with other city departments. These partnerships enable the consolidation of various city services, ultimately enhancing customer satisfaction. The ideal candidate will oversee the customer account management strategy for the organization, ensuring that the customer experience is positive and consistent. The Vice President, Customer Account Management works closely with the