This position will be responsible for execution of Quality Assurance for both the implementation and operation phases of a project life cycle. The Quality Assurance Manager is responsible for all processes, procedures needed to implement a comprehensive Quality Program. This will include Quality Control activities needed to assess plans and manuals and will ensure consistent quality throughout the design, development, test planning of the back-office system and the Customer Service Center Implementation. The Quality Assurance manager will implement a program that will ensure consistent quality during the, Operations and Maintenance Phase, and will oversee ongoing operations quality reviews to ensure conformance with the Quality Assurance Plan.

Responsibilities

• Implement the Quality Assurance Plan including the requirements for quality assurance and quality control. The QA program shall provide for the prevention and early detection of discrepancies and for timely and positive corrective action.
• Revise the Quality Assurance Plan as required to address comments, questions, concerns.
• Responsible for identifying all items that do not adhere to quality requirements and outline any reasons for the non-conformance.
• During testing, the QA team will be responsible for summarizing the results for team review. monitor the resolution and retesting of any defects identified throughout the testing process into the system stabilization period post Go-Live.
• Ensure compliance to quality policy, standards and requirements
• Perform periodic audits of Quality Assurance plan to ensure compliance
• Lead all staff as it related to QA to ensure they meet all the Requirements related to quality and to assure the Agencies that the Work of the Contractor is in accordance with the Quality Plan
• Document evidence of quality conformance and ensure it is readily available to the Agencies
• Provide support to the business development RFP process
• Other duties may be assigned