This position primarily provides research, support and analysis for departmental programs, business opportunities, industry trends, customer demographics and administrative support to the Business Development & Marketing Department. This also includes business case analysis, regular interaction with internal customers at all organizational levels across the company and record documentation. Work will be performed under the general direction of the Business Development & Marketing Manager.
Perform complex analysis to identify business requirements, priorities and recommendations.
Compile and provide business analysis results for strategy planning and decision making.
Develop business model to monitor and report competitive business initiatives and activities to management on a regular basis.
Implements department programs designed to support marketing initiatives and business development
Gather and analyze processes based on data, reports, interviews, and observations and determine opportunities for improvement and design and/or suggest solutions and plans for implementation.
Audit, review, analyze, and interpret data from various sources using a variety of tools.
Lead meetings and teams effectively to communicate goals, gain consensus, and create action plans.
Create and maintain documentation covering projects from start to end in writing styles catered to a wide range of audiences.
Manage multiple process improvement and analysis projects, including setting timelines, defining deliverables, analyzing requirements, and communicating with stakeholders.
Conduct cost/benefit analysis.
Maintain records and drive implementation of document retention and procedure documentation.
Maintain high levels of confidentiality.
Work independently with minimal supervision
Attend training for safety awareness or skills improvement as required by the Manager, BWL, or Governmental agency such as MIOSHA
Perform other duties as assigned.
Required: Bachelor’s Degree or equivalent professional experience in Business, Communication, Marketing, Finance, or related field, or equivalent combination of education and experience; three or more years of professional work-related experience, or equivalent combination of education and experience; experience with computer applications including Microsoft Word, Excel, Power Point and Outlook; excellent administrative, organizational and communication (written and oral) skills with the ability to initiate and complete complex assignments independently; knowledge of business case analysis processes; experience in process improvement techniques and general business operations; strong organizational and time management skills with ability to handle multiple and diverse projects; willingness to work outside of business hours and/or beyond the normal work week to meet essential deadlines; strong attention to detail.
Preferred: Utility industry experience and/or business development; formal training in business analysis, project management, business process improvement and business/marketing analytics.
About Lansing Board of Water and Light
The Lansing Board of Water & Light is a municipally-owned public utility that provides safe, reliable and affordable utility products and services to more than 97,000 electric and 56,000 water customers throughout the greater Lansing area.
Our roots go back to 1885, when Lansing citizens approved building a water system. Electricity was added to our list of utility services in 1892, and steam heat in 1919. Chilled water was added in 2001.
The BWL is governed by a Board of Commissioners made up of eight local citizens who are appointed by the Lansing mayor and approved by city council. The board expanded in 2014 to include three non-voting members representing areas of our service territory outside the City of Lansing.
The BWL owns 2,000 miles of overhead and underground power lines and more than 800 miles of water mains, providing 2.7 million megawatt hours and 7 billion gallons of water to customers annually.